The New Customer Engagement Model | DIH²
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The New Customer Engagement Model


About This Course

Learn about the changes in how we manage our relationship with our customers and prospects, how they become the centre of the business and how to face the new approach and how this is key in any digitalization strategy.


  • The Age of the Customer

  • Customer Relationship Management

  • Customer Relationship Management as 360 view

  • Customer Relationship Management as Omnichannel Solution

  • Customer Relationship Management as a 1-1 Journey

Course staff

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  • Alberto Azerrad

    /I. Overview/ Senior Regional Vice President OMS EMEA South at Salesforce Senior Executive, passionate about new technologies with more than 20 years in IT Sales.

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